Your privacy is our priority. In this policy, we explain how we collect, use, and protect your personal information — with full transparency at every step.
Protecting Your Data Is Our Mission — Built on Transparency and Trust
Your personal information is never sold to third parties. We use your data solely to operate the platform and maintain security. Every piece of information is handled with care.
All transactions and personal information are secured with strong end-to-end encryption. We use SSL/TLS technology that provides bank-grade security.
Only authorised personnel can access your data. Every access is logged and regularly audited. Your information is protected at the highest level of security.
You can request deletion of your data at any time. We will fully erase all your personal information, except where retention is required by law.
We believe in complete transparency. You can find out at any time what information we hold about you and why we retain it.
Contact us with any privacy-related questions or concerns. Our privacy team is available 24/7 to help.
This Privacy Policy ("Policy") constitutes an agreement between Crbet ("we", "us") and you (the user) regarding data protection and privacy. By using the Crbet website or mobile application, you are deemed to have accepted this Privacy Policy.
Privacy is one of our core values. We understand how sensitive and valuable your personal information is to you. In this policy, we explain with full transparency how we manage and protect your data, and what rights you have.
Important: This policy has been prepared in compliance with Bangladesh and international data protection laws, including GDPR and other applicable regulations.
When you register with Crbet, you provide several types of information, including your full name, email address, phone number, date of birth, and residential address. For account verification, we may ask for a copy of an identity document such as a passport or driving licence. For financial transactions, we also collect bank details or payment method information.
When you use the Crbet website or app, we automatically collect certain information, including your IP address, device details, browser type, and operating system. We also track how you navigate the platform, which pages you visit, and how long you spend on them. This data helps us improve the platform and enhance your overall experience.
We may also receive information from third-party sources. For example, payment processors share transaction details with us, and we use specialist services to verify your identity for security and fraud prevention. We never share your full data with third parties without your consent.
First and foremost, we use your information to create and manage your account. This includes verifying your identity, keeping your account secure, and staying in touch with you. When you need to reset your password or update your account settings, we use your email address to do so.
When you make a deposit or withdrawal on Crbet, we use your bank or payment details to process the transaction. We maintain a record of all transactions for security and accounting purposes, ensuring that funds are correctly credited and withdrawn.
Security is our top priority at Crbet. We analyze your account activity to detect fraud and unauthorized access, using machine learning to identify unusual transaction patterns. If suspicious activity is detected, we may request additional verification or temporarily secure your account.
We use your contact information to share important updates, offers, and customer service news. When you reach out to customer support, we use your information to respond to your queries and resolve any issues.
Cookies are small text files that your browser downloads and stores from our website. They help us recognize you and remember your preferences. Cookies are completely safe and cannot harm your device.
We use several types of cookies:
We use Google Analytics and other analytics tools to understand how our website is used. These tools track your visits and provide insights that help us improve the platform. You can disable cookies through your browser settings, though this may affect the functionality of our services.
When you deposit or withdraw funds, we share your financial details with trusted payment processors. These processors receive only the information needed to complete your transaction and communicate with your bank or payment provider. All payment processors adhere to the highest industry security standards.
Crbet works with third-party service providers that help us operate our platform. These include website hosting, customer support, data analytics, and security services. Each provider receives only the information necessary to perform their role and is required to comply with our privacy standards.
In certain circumstances, we are required to share your information — for example, when law enforcement authorities make a lawful request or when fraud prevention demands it. In such cases, we always strive to protect your privacy and share only the minimum information necessary.
We never sell or rent your personal information to third parties. This is a core part of our policy. Your data belongs to you, and we respect that.
All sensitive information is protected with strong encryption. We use SSL/TLS technology — the same standard used by banks and government institutions — meaning your data is encrypted both during transmission and while stored on our servers.
We enforce strict access control policies. Only authorized employees can access your personal information, and each employee's access is limited to what is necessary for their role. All access is logged and reviewed regularly.
Our servers are protected by advanced firewalls and security systems. We conduct regular security audits and penetration testing to identify vulnerabilities. Any threat is addressed immediately.
All our employees receive comprehensive training on data protection and privacy. They are equipped to handle sensitive information responsibly and stay alert to cybersecurity threats.
You have the right to know what personal information we hold about you. You may request a full summary of your data at any time, and we will process that request within 30 days and provide you with a complete report.
If we hold any inaccurate information about you, you can request that it be corrected. You can update many details directly in your account settings. If you are unable to make the correction online, please contact us and we will be happy to help.
You may request the deletion of your personal data at any time. However, certain information may need to be retained for legal or regulatory reasons. Where deletion is possible, we will process your request within 30 days. If your account is closed, we will also notify relevant third-party service providers to delete your data.
You have the right to know where we are sending your data. If you raise a concern about a privacy risk, we can remove your specific information from the relevant processing activity.
You may object to specific processing of your data. For example, if we are using your information for marketing purposes and you no longer wish us to, you can object and we will stop.
Crbet reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email. Minor updates will be reflected on this page without direct notification. The date of the most recent update is shown at the top of this page.
It is your responsibility to review this Privacy Policy periodically. Continued use of our platform constitutes acceptance of any updated policy. If you disagree with any changes, you have the right to close your account.
If you have any questions or concerns about this Privacy Policy, please get in touch. Our privacy team is available 24/7 to assist you. You can reach us by email, phone, or live chat.
If you believe we have violated your privacy, you can submit a complaint. We take all complaints seriously and investigate them promptly. Our goal is to resolve the issue and restore your trust.
Data protection and privacy are Crbet's highest priority. We continuously strengthen our security measures and uphold international standards. You can be confident that your information is in safe hands.
At Crbet, your privacy comes first. We are committed to transparency and security at every step. Play with confidence — your data is protected.